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BedVoyage Return Policy

Do you accept returns?

Yes! BedVoyage wants you to be happy with your purchase, and if you are not satisfied for any reason, we’ll issue an exchange or refund within 60 days of your order delivery, less shipping fees.

Please note: any items purchased through our authorized third-party vendors or other websites will be need to be returned through their store, please reach out to them directly.

How do I request a return?

1.     Please email orders@bedvoyage.com with the Invoice or PO number, to obtain a Return-Authorization Number.

2.     In the return package, be sure to include: a note with your Return Authorization Number, and a note whether this is an return or an exchange, along with your name, shipping address, phone # and email address so that we can contact you if we have any questions.

3.     All returns and exchanges are processed within 5 business days, with no restocking fees.

4.     If any Gift With Purchase orders, the free gift will need to be returned with the purchased item in order to receive a refund.   

5.     You may ship the item to the below address:

Return Address:
BedVoyage
Attn: Return Department
18915 142nd Ave NE, Suite 230
Woodinville, WA 98072 

What can I exchange?

You can exchange any items (except for Sale or Sample Sale items) that have been unopened, unwashed and unused, and in their original packaging. You may exchange for a product of lesser or greater value. If the product you choose is of higher cost that product being exchanged; we will simply charge you for the difference, if lower; we will issue a refund. We honor exchanges when you return the item to us, by either bringing or shipping it to our offices at your expense, and then we will ship you the exchanged item at our expense, as long as it is within the Continental Lower 48 states, with one of our approved ground-shipping carriers.

Damages or Defects:

What if I have a tear or there is damage to my item?

We never want that to happen to you, but if you do experience an issue, please send a photo of the issue to info@bedvoyage.com, along with a description of the issue, your Order #, the color and size of the product, and your shipping address.  We are more than happy to replace any faulty items. Do please review our Laundry Care tab to ensure that you are properly caring for your linens, as some detergents are not as gentle as preferred and can cause a breakdown in fibers that may result in a tear.

We will then email you a return shipping label so that you can return the item to us, for orders in the lower 48 states. * Please note, additional shipping charges will not be credited back. Upon receipt of the returned item; we can either ship you the replacement or we can issue a credit to your credit card if the defect has been found within 90 days from the time of purchase. 

What do you do with returned or damaged items?

We have a number of charities that we work with, to make sure that our linens are given a second chance to take care of other’s bedding needs. Please see our About Us page to learn more about our charities.